FAQ's

What areas do you ship to?

We currently ship to addresses within the United Kingdom only. International shipping is not available at this time.

How much does shipping cost?

We charge a flat shipping fee of £5 on all UK orders, regardless of the size or weight of the items.

How long does delivery take?

Order handling takes 3 to 4 business days, and transit typically takes 5 to 6 business days. So, you can expect your order within 8 to 10 business days after placing it.

Can I track my order?

Yes! Once your order is dispatched, you will receive a shipping confirmation email with a tracking link or reference number to monitor your delivery.

What should I do if my order arrives damaged or incomplete?

Please contact us immediately at info@furnituresvillage.co.uk with your order number and photos of the damage or missing items. We will assist you with a replacement or refund.

Do you accept returns for defective or damaged products?

Yes, defective or damaged items can be returned free of charge. Contact us promptly with evidence, and we will arrange a refund, replacement, or repair.

What is your order cancellation policy?

Orders can be cancelled before dispatch by contacting us at info@furnituresvillage.co.uk. Once dispatched, orders must be returned according to our returns policy.

Are there any hidden fees or charges?

No. We are transparent about our costs, and all fees, including shipping, are clearly shown at checkout.

What payment methods do you accept?

We accept all major Credit and Debit cards, and other payment methods will be listed at checkout.

Contact Information

Phone: +44 7429 918868

Email: info@furnituresvillage.co.uk

Address: 27 Kinder Way, Fairfield, Buxton SK17 7TP, UK